This policy explains when and how refunds may be issued for MevoHost services. Please read it carefully before making a purchase.
1. General Refund Policy
All sales are final. MevoHost does not offer a money-back guarantee on any hosting plans, domain registrations, or add-on services. We encourage you to review the features and specifications of any plan before purchasing.
Refunds are only considered in the following limited circumstances:
- A billing error occurred on our part (e.g. duplicate charge or incorrect amount)
- The service was not provisioned and could not be delivered after purchase
- A refund is required by applicable consumer protection law
2. What Is Not Refundable
The following are non-refundable under any circumstances:
- Domain registrations — Once a domain is registered with the registry, the fee cannot be refunded. Domain transfers are also non-refundable once initiated.
- Renewals — All renewals are non-refundable once processed.
- Add-on services — SSL certificates purchased separately, dedicated IPs, and other add-ons are non-refundable once provisioned.
- Accounts terminated for AUP violations — If your account is terminated due to a violation of our Acceptable Use Policy, no refund will be issued.
- Upgrades mid-cycle — Mid-cycle plan upgrades are non-refundable but are prorated against your existing plan value.
- Used services — Plans that have been actively used are not eligible for refunds.
3. Renewals & Cancellations
We send renewal reminder emails at least 14 days before your billing date. To avoid being charged for a renewal, you must cancel your plan before the renewal date through the control panel.
If a renewal charge has already been processed, we may issue a credit to your account at our sole discretion if the cancellation request is received within 48 hours of the renewal charge and the service has not been used during that period.
4. Service Credits
In the event of downtime below our 99.9% SLA (excluding scheduled maintenance), you may request service credits rather than a cash refund. Credits are applied to your account balance and deducted from future invoices. Credits are calculated based on the duration and severity of the outage. Service credits are not transferable and have no cash value.
5. How to Request a Refund
If you believe you are eligible for a refund under the limited circumstances described in Section 1, please:
- Log in to your control panel at cp.mevohost.com
- Open a support ticket with the subject "Refund Request"
- Include your account email, order number, and reason for the refund
Alternatively, contact us at billing@mevohost.com.
We aim to process all refund requests within 5 business days. Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. Chargebacks that are not preceded by a support request may result in account suspension pending investigation. Fraudulent chargebacks are a violation of our Terms of Service and may result in account termination.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Changes do not apply retroactively to purchases made before the revision date.
8. Contact
For billing and refund enquiries, contact us at billing@mevohost.com or open a ticket from your control panel.